Steps into Digital: AI Agents, Chatbots & LLMs in Business

28 Nov 2025

🟣 Step Up & Thrive into Digital

This webinar is part of Data Analytics for Smarter Decisions, a nine part online workshop series designed to help businesses at every stage of their data journey, from those just starting out to those ready to explore artificial intelligence and compliance. Each session is practical, jargon free and grounded in real business use cases, ensuring participants leave with tools and knowledge they can apply immediately.

ChatGPT and AI agents are transforming how businesses interact with data and customers. This session focuses on natural language processing (NLP), chatbots and large language models (LLMs), showing how they can streamline customer service, automate reporting and make company data more accessible to non-technical staff.

Following this session, you will be able to:

  • Describe how NLP and LLMs (e.g. ChatGPT) differ from traditional tools and where they add value.
  • Identify practical use cases for AI agents and chatbots in customer service, sales and internal knowledge management.
  • Evaluate the opportunities and risks of implementing AI powered chat interfaces in your own business.

Event details

Where: Online

When: Friday 28 November, 10am -11:30am

📸 This workshop will be recorded and available on the Growth Hub website after the session is delivered. The recording will be sent out to all who register, regardless of whether you are able to attend on the day or not.

Sign up once, get access to all nine sessions.

UK Shared Prosperity Fund

The Steps into Digital programme are funded by the UK Government through York and North Yorkshire Combined Authority’s allocation of the UK Shared Prosperity Fund. Steps into Digital is open to businesses within York & North Yorkshire.

The UK Shared Prosperity Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.

For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus